Sterling silver is a precious metal alloy, meaning it's a blend of different metals. Unlike pure silver, which consists of 99.9% elemental silver (Ag), sterling silver (also known as 925 silver) is 92.5% silver combined with other metals to enhance durability. Pure silver is naturally soft and prone to bending or breaking, making it less suitable for jewelry without reinforcement. With proper care, your silver will retain its beauty and character for a lifetime.

Sterling silver naturally tarnishes after a long time, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. You could use an anti-tarnish silver cloth to polish your pieces! However, sterling silver jewelry that is regularly used typically needs less care, so we strongly encourage you to wear your silver every day.

The oxidized finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Be gentle as this finish can be removed by overzealous cleaning and polishing, so we recommend only polishing the parts that aren't oxidized!

As a small business, we do our best to ship all items out within 1-3 business days. Once it's shipped out, the shipping carrier could take anywhere from 1 to 2 weeks.

Currently, we do not! We're only doing domestic shipping within the U.S.

Feel free to send us an email at chulacompany925@gmail.com or use the contact form on the Contact page if you have any questions/inquiries! <3

925 sterling silver tarnishes naturally over time — it's a normal process, not a defect. To slow it down, store your pieces in a cool, dry place away from sunlight and moisture. Anti-tarnish pouches or a jewelry box with tarnish-resistant lining work well. When you're not wearing a piece, keep it in its pouch rather than leaving it out on a surface.

We'd recommend taking it off first. Sterling silver can oxidize when exposed to water, and chlorine, saltwater, and soaps can accelerate tarnishing and dull the finish over time. The same goes for perfumes, lotions, hairspray, and household chemicals — put your jewelry on last, after everything else.

A soft, non-abrasive polishing cloth is all you need for regular upkeep — a quick buff will restore the shine in seconds. For a deeper clean, use a mild soap-and-water solution, rinse well, and dry thoroughly with a soft cloth. Avoid harsh chemical cleaners or anything abrasive.

Oxidized pieces are intentionally darkened to create that antique, aged finish. Treat them more gently than regular silver — avoid polishing cloths and silver cleaners, as these can remove the oxidized layer. Wipe with a soft dry cloth only, and keep away from water and chemicals to preserve the finish.

Dainty rings should be handled with care to prevent them from becoming misshapen. If your ring has a stone, check periodically that it hasn't loosened — natural wear can affect the setting over time. For rings that develop scratches with regular wear, a professional polish from a jeweler will restore them beautifully.

Go slowly and use gentle, even pressure. Frequent adjustments weaken the metal over time, so we recommend adjusting to your size once and then twisting the ring gently to slide it on and off rather than bending it open each time. The less you flex it, the longer it will last.

Natural stones can be sensitive to prolonged sun exposure, perfumes, and lotions, which can dull or damage them over time. Put gemstone pieces on last, store them away from direct light, and wipe with a soft dry cloth rather than submerging in water.

We currently only ship within the United States. (hopefully we'll open international shipping soon)

Free Standard Ground Shipping on all domestic orders over $75 via USPS or UPS. For orders under this amount, standard shipping rates apply. Need it sooner? You can contact us by emailing chulacompany925@gmail.com to change it to expedited delivery for an additional charge.

Orders are carefully prepared and shipped within 1-3 business days. You'll receive a tracking number as soon as your order is on its way. <3

Standard USPS Ground delivery or UPS - no signature required. Once the product has been shipped, delivery times depend on the carrier and option you select.

Chula Co. is not responsible for delays due to delivery vendor, weather, or incorrect addresses provided at checkout. Please double-check your shipping information to ensure smooth delivery.